Cancellation Policy
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Bookings and Cancellations *All appointments require a non refundable 20% booking fee at the time of booking. *Cancellation fees apply to any cancellations, rescheduling, or appointment changes made within 48 hours of your scheduled appointment. This includes same-day changes that reduce the booked treatment time or expected service value. Whilst we understand that unexpected circumstances can arise, last minute changes significantly impact our business. These policies are essential to protect our staff and livelihood from lost income. *The remaining balance of your appointment is payable on the day of treatment *Cosmetic tattooing appointments require a minimum of one weeks notice for any changes or cancellations. These appointments may run up to 5 hours and due to their length, we are unable to refill these time slots at short notice. * Packages must be paid in full and are non-transferrable and are subject to the same cancellation/ rescheduling policy *Gift voucher appointments may be booked over the phone without the booking fee. However if changes, cancellations or rescheduling occur within the 48hour notice period, we retain the right to reduce the treatment time or value by the applicable cancellation fee. If booking online using a gift voucher, the non refundable 20% booking fee will apply and may be redeemed on products or future bookings. We thank you for your understanding and continued support of our business. It truly means the world to us and allows us to continue doing what we love. |
